My check-in became inactive and I did not change it
A check-in you rely on suddenly shows as inactive, paused, or off in the dashboard, and automatic reminders stopped. You expected it to keep running without manual intervention.
Quick check
- Who can edit — Confirm you are check-in owner or org admin; members cannot always reactivate.
- End date or trial — Look for an accidental end date, archived template, or expired experiment flag.
- Duplicate check-in — A new check-in may have replaced the old one; participants were moved.
- Org migration or billing safety — Large roster changes sometimes pause automations until billing/seat counts stabilize (see Mass deactivation if many users flipped inactive at once).
- Schedule toggle — Open Schedule and confirm the enable switch is on; save again.
Common causes and fixes
Schedule disabled but metadata still visible
An admin may have disabled only the trigger while the check-in card remains in the list. Re-enable the schedule, set the next run, and save. Watch the next cycle for automatic DMs.
Template or ownership transfer
Duplicating a check-in for edits can leave the original inactive. Compare participant lists between old and new entries. Migrate participants to the active check-in and archive the duplicate intentionally.
Accidental end date in the past
Some forms include an ends on field. A date in the past deactivates future runs. Clear the end date or extend it.
Platform disconnect affected delivery
If the workspace disconnected briefly (Slack reinstall, Teams policy), check-ins may pause as a safety measure. Reconnect the integration under organization settings, then reactivate the check-in.
If none of this worked
Collect:
- Check-in name, owner, and screenshot of inactive state + schedule panel
- Approximate time it flipped inactive and any org changes the same day (billing, migration, admin bulk edits)
- Whether other check-ins in the org are still active
Contact Dailybot support from the Help or Contact options in the product or on the website.