Solução de problemas Member Admin

I need to change my account email address

Quick check

Start in Profile — In the Dailybot web app, go to Settings > Profile (or the equivalent Account area), find Email, and enter the new address.
Confirm the inbox — Dailybot sends a verification link to the new email. Open it from the same browser session if possible, and complete verification before the link expires.
Stay signed in — Keep one active session while you change email so you are not locked out mid-update. If you use SSO, finish the change in the web app while already authenticated.
Plan for invites — After the change, new invites and notifications go to the new address. Tell your admin if they maintain an allowlist or HR sync tied to the old email.

Common causes and fixes

The new email is already in use

Dailybot does not allow two accounts to share one email. If you see an error that the address is taken, you may already have a second account under that email, or a former teammate never released it. Try password reset on the new email to see if an account exists. If the address belongs to someone else in your company, work with an admin or support to resolve ownership. Merging accounts is not always automatic — avoid creating duplicates “just to test.”

SSO or chat identity constraints

If you always sign in with Google, Microsoft, or Slack, the primary email on that identity still drives some flows. Changing the email in Dailybot updates your account record, but your next SSO login must use an identity your org recognizes. If your company enforces SSO-only access, confirm with IT that the new email is allowed on the same IdP. Mismatch between Dailybot email and SSO email can cause confusion on the next login — align them with admin guidance where required.

Verification email never arrives

Check spam, quarantine, and “Promotions” tabs. Add Dailybot’s sending domain to your allowlist. Retry send from the profile screen after a few minutes. Corporate filters sometimes delay or strip automated mail. If multiple retries fail, try another mailbox you control to prove the flow works, then involve IT for the corporate domain. See also I can’t log in to Dailybot if you cannot reach settings at all.

If none of this worked

Before contacting support, collect:

Old and new email addresses (you may redact the local part partially if policy requires, but support needs enough to match records)
Whether you use email/password or SSO (which provider)
Screenshot of any error in the email change UI
Approximate time of the last verification attempt
Organization name

Then contact Dailybot support from the Help or Contact options in the product or on the website.

Want to go deeper? See the Dailybot Academy for account hygiene tips alongside this fix.