Skip to content
Como fazer Admin

Getting a refund

Getting a refund

This article explains when Dailybot issues refunds, how to request one as an organization admin, what documentation speeds review, and how long money takes to return to your payment method.

Before you begin

  • Refunds are tied to the organization that was charged. Have the invoice ID, charge date, and last four digits of the payment method ready.
  • Statutory consumer rights in your country may override this policy where applicable — mention your jurisdiction in the ticket if you believe a mandatory rule applies.

Steps

  1. Verify the charge in Billing -> Invoices or your card statement. Note the exact amount and whether it was tax-inclusive.
  2. Confirm the charge is not explained by a documented event: mid-cycle upgrade, seat increase, or annual renewal — see How Dailybot billing works.
  3. Open Dailybot Help or Contact support from the web app footer, or reply to your latest billing email if it lists a support address.
  4. Choose the billing or account category and write Refund request in the subject.
  5. Include: organization name, admin email, invoice or receipt ID, date of charge, reason (duplicate charge, incorrect seat count, failure to cancel before renewal, etc.), and whether you want refund to card or service credit.
  6. Submit the ticket once. Duplicate tickets slow matching to the same invoice.
  7. Watch for a reply requesting approval from finance. Approve quickly if asked so processing is not delayed.
  8. After approval, allow the timeline below for the card network to post the credit.

What to expect after

Qualifying cases include clear billing errors (duplicate charge, wrong organization billed), charges after a confirmed cancellation that should have stopped renewal, or documented product outage where a credit was promised. Non-qualifying cases often include partial dissatisfaction after months of use where service was delivered, or charges that match the contract you accepted at checkout — in those situations support may offer a credit toward a future period instead of a cash refund.

Timeline: Approved refunds typically reach your bank in 5 to 10 business days after processing, depending on Stripe or your card issuer. Service credits apply within 1 business day to the subscription balance when offered.