Understanding active vs. inactive users
Active and inactive describe whether a person counts toward your paid subscription for a billing period. Dailybot uses this distinction so you only pay for people who actually use the product — not every email ever invited.
How it works
An active user is someone who, during the billing window Dailybot measures (typically the calendar month or your anniversary cycle), performed at least one billable action the product defines as usage — for example authorizing the app in chat, submitting a check-in response, or otherwise engaging in a way your plan’s metering tracks. Someone who only has a pending invite or has not completed onboarding is usually not active yet.
A user becomes inactive when they stop meeting that usage threshold for the period — for example they leave the organization, are deactivated by an admin, or simply do not interact with Dailybot during the measured window while still appearing in the directory. Exact thresholds appear in your admin billing UI or invoice footnotes; they can vary slightly by plan or experiment.
Billing impact: Your invoice multiplies the per-user price by the active user count, not the total directory size. Removing or deactivating someone stops them from accruing activity in future periods but does not rewrite invoices that already closed. Mid-cycle changes may still produce prorated charges or credits per How Dailybot billing works.
Free Starter: Unlimited members can exist on Starter; paid tiers are where active-user counts drive recurring charges.