Some members aren’t appearing in my check-in
The check-in roster, reminders, or reports skip people you expected to include. Dailybot only prompts users who are participants on that check-in, who have active accounts, and who match the audience rules you set when you created or last edited it.
Quick check
- Participant list — Open the check-in settings and confirm each missing person is explicitly added or included via the group, channel, or rule you use.
- Account status — In Organization > Members, verify the user is active, not deactivated, and joined the right workspace.
- Join date — Members who joined after you built a static participant list are not auto-added unless your setup uses a dynamic group tied to the org.
- Platform match — The user must be in the same connected chat workspace (Slack workspace, Discord server, etc.) as the check-in if participation is tied to that integration.
- Role limits — Some orgs restrict who can be added to certain check-ins; confirm the member’s role allows participation.
Common causes and fixes
Not added as participant
Many check-ins use a fixed list of people. Adding someone to the company does not automatically add them to every standup. Edit the check-in, open participants or audience settings, and add the member or the group that should contain them. If you rely on a Slack channel, ensure the person is actually in that channel and that the integration can read membership (private channels need the bot invited).
Deactivated account
Deactivated or suspended users disappear from active rosters. They will not receive prompts or appear in “pending” lists. Reactivate the account if they should return, or remove and re-invite if they signed up with the wrong email. For contractors leaving the org, removal is expected behavior.
Joined after check-in creation
If you created the check-in with a snapshot of names, newcomers will not show until you refresh the audience. Switch to a dynamic source (for example, “all full-time members” or a synced group) if your HR system or chat provider supplies one. Otherwise, make adding new hires to each check-in part of your onboarding checklist.
Wrong team or workspace
In multi-workspace companies, a member might exist in Dailybot under a different Slack workspace ID than the check-in uses. Ask them which Slack workspace they use daily and compare to the workspace connected to the check-in. Discord and Teams have similar “wrong server or team” mistakes. Reconnect or duplicate the check-in under the correct integration if needed.
Permissions and moderation
Moderation or join settings can hold new accounts in a pending state. Until they accept an invite or an admin approves them, they will not appear on participant pickers. Check Organization > Join settings and any moderation queue.
If none of this worked
Before contacting support, gather:
- Check-in name and your role (owner vs admin)
- Names or emails of one or two missing members (with their consent)
- Whether those people see Dailybot at all in chat
- Whether participation is channel-based, group-based, or manual
- Screenshots of participant settings (redact private info)
- Steps you already tried from this article
Then contact Dailybot support from the Help or Contact options in the product or on the website.