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Troubleshooting Admin

I need a refund

I need a refund

You believe you should receive money back for a Dailybot charge. This article explains how refunds are handled, what typically qualifies, and how long processing takes.

Quick check

  • Identify the charge — Locate the invoice or receipt (date, amount, last four digits of the card).
  • Review the reason — Duplicate charge, accidental renewal, unused period, or billing error each follow slightly different review paths.
  • Cancel future billing if needed — If you no longer want the product, cancel the subscription in billing settings so the next cycle does not charge while your case is reviewed.
  • Use the official channel — Refund requests go through Dailybot billing support, not through chat platform marketplaces alone.
  • Expect card timing — Approved refunds may take several business days to appear on your statement after we process them.

Common causes and fixes

What qualifies for a refund

Qualifying cases often include clear billing errors (for example, duplicate charges for the same period), charges after you had already canceled according to our records and policy, or, in some regions, statutory rights that override default terms. Whether a partial refund applies for mid-cycle cancellation depends on your contract, plan type, and when you canceled relative to the renewal. We review each request fairly against the terms you agreed to at purchase.

How to request a refund

  1. Sign in as the organization admin who manages billing.
  2. Email or open a ticket with Dailybot support using the billing contact on your invoice.
  3. Include: organization name, invoice ID, charge date, amount, and a short explanation.
  4. Attach screenshots only if they clarify the issue (never send full card numbers).

We will confirm account ownership and payment history before issuing a refund.

Expected timeline

Initial response is typically within a few business days. Once approved, the refund is submitted to your card network or bank. Banks usually post it within five to ten business days, though some institutions take longer. You will receive confirmation when the refund is initiated.

If you disputed the charge with your bank

Chargebacks pause automatic refunds on our side until the dispute resolves. Contact support if you opened a dispute by mistake so we can align on the outcome.

If none of this worked

If you disagree with the outcome of a refund decision, reply to the support thread with any new information (for example, proof of earlier cancellation). For legal or statutory rights in your country, mention the jurisdiction so the team can route the case correctly.