Agent dashboard isn’t loading
The Dailybot web app shows an endless spinner, blank panel, or error banner on the agent dashboard where you expect fleet status and recent runs. The page depends on your browser, our front-end bundle, and several API calls. Failures cluster around cache, JavaScript errors, timeouts, and empty state when no agents exist yet.
Quick check
- Hard refresh — Clear the tab cache with a forced reload or try an incognito window to rule out stale assets.
- Another browser — Quick test in a second browser profile without extensions.
- Network — Disable VPN or strict proxies briefly; corporate SSL inspection sometimes blocks API calls.
- Status — Check Dailybot’s public status page or your internal IT alerts for outages.
- Agents exist — Confirm at least one agent is connected; some views look broken when the list is legitimately empty.
Common causes and fixes
Browser cache or extensions
Ad blockers and privacy extensions sometimes block analytics or API domains that the dashboard bundle expects, leaving React trees half mounted. Disable extensions for dailybot.com or use a clean profile. If incognito works, reset site data for Dailybot in your main profile.
JavaScript error on the page
Open the browser developer console (F12) > Console, reload, and look for red errors referencing failed imports or undefined objects. Copy the first error line (no cookies or tokens) into your support ticket. Meanwhile try another browser version; outdated browsers may lack features the bundle requires.
API timeout
Slow networks cause Graph or REST calls to time out; the UI may never leave the loading state. Retry on wired internet, reduce parallel downloads on the link, or wait and reload during off-peak hours. If only one API fails, support can trace correlation IDs from your session.
No agents connected
First-time orgs sometimes open the dashboard before provisioning finishes. Complete agent setup from Agent dashboard guides, verify credentials, and return. If the backend returns an empty array, the UI should still render an empty state; if it does not, note that for support.
Account or role mismatch
You might be signed into a personal trial while viewing an org URL bookmarked from elsewhere. Sign out and sign back in, ensuring you pick the organization that actually owns agents. Missing permissions can block APIs with 403 responses that the UI surfaces poorly.
If none of this worked
Before contacting support, gather:
- Browser and version, operating system
- Whether incognito or another browser worked
- Screenshot of the blank area and any console error text (redact tokens)
- Organization name and approximate time of failure
- Whether other Dailybot pages (check-ins, billing) load normally
- Steps you already tried from this article
Then contact Dailybot support from the Help or Contact options in the product or on the website.