Skip to content
How-to Admin

How Dailybot billing works: the complete guide

How Dailybot billing works: the complete guide

This article walks organization admins through how Dailybot charges subscriptions: what is billed, when charges post, and how upgrades, downgrades, and seat counts interact.

Before you begin

  • Only Organization Admins can view and change billing. Charges apply to the organization that holds the subscription, not to individual members’ logins.
  • Published list prices are shown on dailybot.com/pricing. Your contract or checkout page is the source of truth if you have custom Enterprise terms.

Steps

  1. Open Organization -> Billing (or Plan & billing) in the web app while signed in as an admin.
  2. Identify your current plan (Starter, Essentials, Advanced, or Enterprise) and whether you pay monthly or annually. Annual terms are charged upfront for the full period.
  3. Understand per-seat pricing: paid tiers bill per active user in the billing period, not per invited email. See Understanding active vs. inactive users for the exact definition used at invoice time.
  4. Review when charges trigger: a new paid subscription starts a billing cycle; adding active users during a cycle may create prorated line items until the next renewal, depending on your payment processor’s calculation.
  5. Check proration on plan changes: upgrading mid-cycle usually charges the difference for the remaining time; downgrading may take effect at the next renewal or immediately with a credit toward the next invoice — the confirmation screen states the amount before you confirm.
  6. Open Invoices or Payment history in the same billing area to see past charges, tax lines, and receipt emails sent to your billing email.
  7. If a charge looks wrong, compare the invoice date to member activity and plan changes that week, then read Moderating the number of users on your bill before opening a ticket.
  8. For tax IDs, addresses, or purchase orders, update Billing details on the subscription screen so future invoices are compliant.

What to expect after

You can predict the next charge from: (plan price per active user) x (count of active users) + tax, adjusted for any proration from mid-cycle changes. Starter remains free within its published limits. Enterprise customers follow the order form or statement of work for billing frequency and minimums.