Solución de problemas Slack Admin

My team members can't log in via Slack

My team members can’t log in via Slack

Quick check

App installed — In Slack, confirm the Dailybot app is still installed for the workspace. If it was removed, reinstall from the Slack App Directory and complete OAuth as a workspace admin.
Admin OAuth — Ensure a workspace owner or someone with permission to install apps completed the latest authorization prompts. Partial installs sometimes leave members unable to complete sign-in.
Member access — Check that affected users are full members of the Slack workspace (not single-channel guests only) if your org expects them to use workspace-wide apps.
Slack-side limits — In Slack admin settings, verify Dailybot is allowed for the channels and users who need it, and that no org-level block applies to third-party apps.

Common causes and fixes

OAuth token expired or revoked

Slack can invalidate tokens after reinstalls, scope changes, or security events. Workspace admins should open Dailybot in Slack or the Dailybot web app while signed in as an admin and walk through any “reconnect” or permission prompts. After the app is re-authorized, ask affected members to try “Sign in with Slack” again from the Dailybot entry point in Slack or the web sign-in page.

Slack app removed or reinstalled incorrectly

If the app was uninstalled and added back without finishing setup, members may see errors or endless redirects. Reinstall Dailybot from the official listing, connect the correct Slack workspace to your Dailybot organization, and confirm the workspace ID in Dailybot matches the one members use. Avoid running two parallel installs across duplicate Slack workspaces unless you intend to have separate Dailybot orgs.

Workspace permissions changed

Slack Enterprise Grid moves, channel restrictions, or app approval policies can block new sign-ins even when longtime users still work. Review Slack’s Manage apps and Approved apps settings. Ensure Dailybot is approved for the organizational unit that contains the failing users. Members in restricted segments may need an admin to approve the app for their unit.

Slack API outage

When Slack’s APIs are degraded, “Sign in with Slack” can fail for everyone at once. Check Slack’s status page. If Slack is green but only your workspace fails, still collect correlation IDs or error text from the browser when the redirect breaks — that helps distinguish outage from configuration.

If none of this worked

Before contacting support, collect:

Slack workspace name and whether you are on Grid or a single workspace
Whether the problem is all members or a subset (and example affected emails)
Screenshots of the Slack or browser error during login
Confirmation whether the Dailybot app appears in the Slack sidebar for failing users
Any recent changes (app reinstall, Slack admin policy, SSO changes)
Your Dailybot organization name

Then contact Dailybot support from the Help or Contact options in the product or on the website.

Want to go deeper? See the Dailybot Academy for onboarding patterns after access is restored.