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Solución de problemas Admin

My payment was declined

My payment was declined

Your card or payment method was rejected when Dailybot tried to charge your subscription. The failure almost always comes from the bank or card network, not from Dailybot rejecting your account.

Quick check

  • Expiry date — Update the card if the expiration month or year has passed.
  • Available balance or credit limit — Ensure the account can cover the invoice amount.
  • Bank SMS or app approval — Approve the charge if your bank requires step-up verification for online purchases.
  • Billing address — Match the address to what your bank has on file for the card.
  • Corporate policy — Some companies block recurring SaaS charges until finance whitelists the merchant.

Common causes and fixes

Expired or replaced card

If you received a new physical or virtual card, the old number will decline. In Dailybot billing settings, add the new payment method and set it as default, then retry the failed payment or wait for the next automatic attempt if your plan allows retries.

Insufficient funds or credit limit

A subscription renewal can coincide with other charges. Check your available balance. After funding the account, update payment in Dailybot or use Retry payment if shown.

Bank fraud or risk block

Banks sometimes block international or first-time merchant charges. Call the number on the back of the card, confirm the charge is legitimate, and ask the bank to allow future charges from Dailybot. Then retry in the billing portal.

Wrong billing address or ZIP

Card processors verify AVS (address) data. Enter the same street and postal code your bank stores. Small mismatches — apartment numbers, company vs. personal address — can cause soft declines.

How to update payment in Dailybot

  1. Sign in as an organization admin.
  2. Open Billing or Subscription settings.
  3. Choose Update payment method (wording may vary slightly).
  4. Enter the new card or payment details and save.
  5. If an invoice is past due, complete payment or use any Pay now action offered.

If none of this worked

Collect:

  • Date and time of the decline
  • Last four digits of the card (never send a full card number by email)
  • Any error message shown in Dailybot or your bank’s app
  • Your organization name

Contact Dailybot support. We can confirm whether our processor received a hard decline and suggest next steps. We cannot override your bank’s decision.