Moderating the number of users on your bill
This article shows organization admins how to reduce billable active users by managing membership, deactivation, and auto-join settings — without surprises on the next invoice.
Before you begin
- Billing uses active users for paid plans. Read Understanding active vs. inactive users before changing roster settings.
- You need Organization Admin access.
Steps
- Open Organization -> Members and export or note the current member list if you need an audit trail.
- Identify users who should not be in the org: former contractors, duplicate accounts, or people who never completed setup.
- Remove each user with Remove from organization (or Deactivate if your UI labels it that way). Confirm the prompt.
- For users who should stay in chat but not in Dailybot, ensure they do not rejoin automatically — see step 6.
- Wait for the next billing measurement window if you are relying on inactivity rather than removal; inactive users who remain in the directory may still become active again if they use Dailybot.
- Open Organization -> Settings (or Access) and review Auto-join / Automatic invitations from Slack, Microsoft Teams, Discord, or Google Chat. Disable or restrict channels so new chat members are not silently added as Dailybot users.
- Review pending invites and revoke ones you no longer need so those people cannot activate accounts later without a fresh invite.
- Open Billing and check the forecasted or current period seat count if the product displays it. Compare to your trimmed roster.
- After changes, open the latest invoice or receipt on the next cycle to confirm the count matches your expectation — see How Dailybot billing works.
What to expect after
Removed users lose access immediately. Your next invoice should reflect fewer active users once the billing period rolls or proration applies. If large teams use auto-join, seat counts can creep up again — revisit moderation settings monthly.