How Dailybot billing works: the complete guide
This article walks organization admins through how Dailybot charges subscriptions: what is billed, when charges post, and how upgrades, downgrades, and seat counts interact.
Before you begin
- Only Organization Admins can view and change billing. Charges apply to the organization that holds the subscription, not to individual members’ logins.
- Published list prices are shown on dailybot.com/pricing. Your contract or checkout page is the source of truth if you have custom Enterprise terms.
Steps
- Open Organization -> Billing (or Plan & billing) in the web app while signed in as an admin.
- Identify your current plan (Starter, Essentials, Advanced, or Enterprise) and whether you pay monthly or annually. Annual terms are charged upfront for the full period.
- Understand per-seat pricing: paid tiers bill per active user in the billing period, not per invited email. See Understanding active vs. inactive users for the exact definition used at invoice time.
- Review when charges trigger: a new paid subscription starts a billing cycle; adding active users during a cycle may create prorated line items until the next renewal, depending on your payment processor’s calculation.
- Check proration on plan changes: upgrading mid-cycle usually charges the difference for the remaining time; downgrading may take effect at the next renewal or immediately with a credit toward the next invoice — the confirmation screen states the amount before you confirm.
- Open Invoices or Payment history in the same billing area to see past charges, tax lines, and receipt emails sent to your billing email.
- If a charge looks wrong, compare the invoice date to member activity and plan changes that week, then read Moderating the number of users on your bill before opening a ticket.
- For tax IDs, addresses, or purchase orders, update Billing details on the subscription screen so future invoices are compliant.
What to expect after
You can predict the next charge from: (plan price per active user) x (count of active users) + tax, adjusted for any proration from mid-cycle changes. Starter remains free within its published limits. Enterprise customers follow the order form or statement of work for billing frequency and minimums.